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Screw Feedback: Manage Your Top Strengths

Screw Feedback: Manage Your Top Strengths

Marcus Buckingham is about to release a new book claiming that feedback isn’t what people want. The Washington Post hosted a Q-and-A session with Marcus, published on February 24, 2019. He argues that what people really want, and need to be good managers, are the...
What Do You Ask Instead Of Why Questions?

What Do You Ask Instead Of Why Questions?

Last week we talked about how counterproductive it is to ask ‘why’. It can put employees and clients on the defensive; trying to justify their actions instead of discussing how to change a situation. So What DO We Ask Instead? At work we are in the relationship...
Hostage Negotiation at Work?

Hostage Negotiation at Work?

Have You Ever Wanted To Ask “Why?”  Perhaps: “Why does that matter?” “Why do you want to do that?” or, “Why should we be doing it this way?” Or, as a manager, you want to jump up and ask an employee, ‘Why did you do...

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